Return and Refund Policy

Effective Date: March 2025

Thank you for purchasing original artwork from Iris Wexler. We take great care in packaging and shipping our artworks to ensure they arrive in pristine condition. Due to the unique and handcrafted nature of our pieces, we have established the following return and refund policy
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Returns

• Eligibility: Returns are accepted only for artworks that arrive damaged due to shipping.​

• Condition: To qualify for a return, the artwork must be in its original packaging and condition, except for the damage incurred during shipping.​

• Timeframe: You must notify us of any shipping damage within 7 days of receiving the artwork.​
   

Refunds

• Process: Upon receiving and inspecting the returned artwork, we will notify you of the approval or rejection of your refund.​

• Method: Approved refunds will be processed to your original method of payment within 7–10 business days.​

• Shipping Costs: If the return is due to shipping damage, we will cover the return shipping costs.
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Exchanges

• Due to the unique nature of original artworks, exchanges are not available.​
   

Non-Returnable Items

• Artworks that are not damaged during shipping are non-returnable.​
   

How to Initiate a Return

1. Contact Us: Email us at [Insert Email Address] within 7 days of receiving your artwork, including:​

   • Your order number​

   • Photos of the damaged artwork and packaging​

2. Return Authorization: We will review your request and, if approved, provide you with a Return Authorization Number and instructions for returning the artwork.​

3. Packaging: Securely package the artwork in its original packaging, including all protective materials.​

4. Shipping: Ship the artwork to the address provided in the return instructions.